A medical office isn’t a normal office.
Patient data moves through your EHR, your fax line, your scanner, your phones, and a dozen devices most IT companies have never touched. When any of it breaks, patients are standing at the desk.
We support the whole environment — the electronic health record and practice-management system, the imaging equipment, the phones and call routing, the printers and secure fax, the network that keeps patient Wi-Fi away from clinical systems — and the people using it all day. One partner. One flat monthly plan. No hourly meters.
Everything a practice runs on — supported.
EHR & practice management
Support and vendor coordination for systems like eClinicalWorks, athenahealth, Tebra, NextGen, and dental platforms like Dentrix, Eaglesoft and Open Dental. We deal with the vendor so you don’t play middleman.
Phones & call routing
VoIP business phones with auto-attendant, front-desk hunt groups, voicemail-to-email and after-hours routing to your answering service. Patients reach a person, not a dead end. VoIP phones.
Secure fax & documents
Healthcare still runs on fax. We set up secure eFax and scan-to-EHR workflows so referrals and records move without paper piling up.
Secure printing & scanning
PIN-release printing so patient documents don’t sit in the output tray, and scanner workflows that file straight into the chart.
Clinical network & patient Wi-Fi
Business-grade UniFi networking with the clinical network, patient/guest Wi-Fi, cameras and devices properly segmented from each other.
Locked-down workstations
Managed, encrypted computers with MFA, auto-lock and privacy screens where needed — including shared front-desk and exam-room stations.
e-Prescribing & EPCS
Controlled-substance e-prescribing requires two-factor identity for providers. We manage the tokens, the setup and the fixes when it breaks at the worst moment.
Telehealth & remote access
Cameras, audio and bandwidth tuned for visits, plus secure MFA-protected remote access so providers can review charts from home without exposing the practice.
Backup & disaster recovery
Restore-tested backups of servers, workstations, email and drives — so a dead drive or ransomware doesn’t take the practice down. Backup & Recovery.
Email & productivity
Microsoft 365 or Google Workspace, secured with MFA and phishing protection, with encrypted email available for anything patient-related.
Cameras & door access
Commercial camera systems and access control covering entrances, records areas and server closets — the physical side of protecting patient data. Surveillance & Access Control.
Device lifecycle & disposal
When computers, copiers or drives retire, we wipe or destroy the media and document it. Patient data on a discarded hard drive is a reportable breach waiting to happen.
Plus the small stuff that isn’t small in a practice: signature pads, insurance-card scanners, label printers, digital X-ray sensors and intraoral cameras, check-in tablets, waiting-room TVs, and speech-privacy sound masking for reception areas.
Your staff gets a real IT partner.
Every person in the practice — front desk, billing, hygienists, MAs, providers — gets direct support from a senior engineer. Questions, quick fixes, “why won’t this print,” new-hire setup, and same-day offboarding when someone leaves so their access dies with their last shift. No ticket queue offshore, no junior tech learning on your network.
When you’re planning something bigger — a new operatory, an added exam room, a second location — we handle the buildout too. Office Build-Outs & Moves.
Why we require cyber insurance.
We ask every medical client to carry cyber liability insurance, and we carry full coverage ourselves. Security is ongoing risk reduction, not a checkbox — no honest provider will tell you risk reaches zero, and insurance covers the residual. The upside: carriers now demand MFA, endpoint detection, tested backups and staff training before writing a policy. Our standard stack answers “yes” across the board, which makes coverage easier to get and often cheaper.
Why medical offices choose Novaj Tech.
Founder-led, senior-only
No outsourced help desk. No junior techs learning on your network.
Local
NYC, Westchester, Northern NJ & lower Connecticut — on-site when it matters.
Proven
126 five-star Google reviews and 250+ five-star reviews on Thumbtack.
One provider
IT, phones, network, cameras, buildouts, and the HIPAA workload — under one roof.